| What is the different between eZ Account Import and eZ Credit Card Import?
|
| eZ Account Import imports checks, deposits, payments and bill payments into a Bank Account. While
eZ Credit Card will import credit card charges and credits into a credit card account.
|
| What types of Internet Banking Export Files do our applications support?
|
| Our applications support four different file formats: .OFX (MS Money), .QIF, .QBO,
.CSV, .XLS (Excel)
and .QFX (Quicken). From Zachary Systems Inc.’s experience, the .OFX (MS Money) file formats contain the most descriptive information for transactions and should be used, if possible.
|
| What versions of QuickBooks do you support?
|
For the US market, our applications support QuickBooks Simple Start, Pro and Premier
2004-2008. Additionally, we support QuickBooks Online Edition but are limited
to importing Checks and Payments for Bank Account importing.
For the UK & SA markets, our applications support QuickBooks Pro 2005/2006 and QuickBooks Accountant 2005/2006 & 2008.
Unfortunately, the interface we use to communicate with QuickBooks is not supported by QuickBooks Simple or Regular.
|
| Am I required to have a PayPal account to purchase eZ Account Import?
|
| No. You may use a credit/debit card to purchase our applications without creating
a PayPal.
|
| How safe is my payment information?
|
| The payment information is processed and maintained by PayPal, a leading Internet payment processor. Zachary Systems Inc. never receives any of your confidential payment information such as credit card number.
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| How do I install?
|
| The first step in the process is to download the installation file from our website to your computer.
Once you have downloaded the installation application, just run the installation application. You will be stepped through
a series of actions required for installing the application.
|
| Why is QuickBooks required to be running?
|
| For security reasons, eZ Account Import requires that QuickBooks® is running when it is launched. This prevents unauthorized access to your sensitive company information.
|
| What will you do with my registration information?
|
| Zachary Systems Inc. securely stores the information in order to provide support. We will never sell or lease your information to another party. To see our full privacy policy click here to review our privacy policy.
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|
| What types of transactions may be imported?
|
| We support the importing of the following transaction types: Check, Deposit, Receive Payments, Bill Payments.
|
| Am I required to import all transactions in an internet banking download file?
|
| No. You will be shown all the transactions in the download file and may select which transactions to import into QuickBooks®.
|
|
Do you supoprt CSV and XLS files? |
Yes we support import from CSV or XLS files. However, the files should be
formatted as the following:
|
Column 1 |
Date of Transaction
|
|
Column 2 |
Amount (with debits being negative and credits positive)
|
|
Column 3 |
Check Number (may be blank or empty) |
|
Column 4 |
transaction Description (used for mapping transactions to QuickBooks Payees and
Accounts) |
|
What do the different statuses mean for the Import File Table?
|
The statuses are explained below:
| Unmatched |
The transaction was compared against the data in QuickBooks® and there was not a transaction with the same amount within a week of each other and with the same check number (or one having a blank number). |
| Matched |
The transaction was compared against the data in QuickBooks® and there was a transaction with the same amount, within a week of each other and with the same check number (or one having a blank number). |
| Imported |
The transaction was successfully imported by eZ Account Import into QuickBooks. |
| Error |
During the importing of the transaction, there was an error with the data in the transaction. |
|
| Can a matched transaction be imported?
|
| Yes. The matching is purely done to help prevent duplicate entries in QuickBooks®. You may still select it for import. Note: A warning message will be shown to ensure the transaction wasn’t accidentally selected, but you may continue to import.
|
| If I import a transaction and later decide I should not have imported it, can I remove the transaction?
|
| Through QuickBooks you may void the transaction. Please refer to QuickBooks help on how to void a transaction.
|
| How do I know whether the transactions were all imported?
|
| After clicking the Add to QuickBooks button, a dialog box opens specifying the number of transactions attempted to be imported, the number successful imports and the number with errors. Clicking the Status column will sort the transactions in order of status. This is helpful for finding the transactions with errors.
|
| How does the transaction get labeled as an error?
|
| eZ Account Import will verify that the required data is present before attempting to import the transaction. If some data is missing, it will label the transaction as an error. Otherwise, the transaction will be attempted to be added to QuickBooks®. QuickBooks® will verify that the data is correct for the type of transaction selected for import. If there is error in the data, QuickBooks® will provide the error message to eZ Account Import. For example, if you attempt to send a bill payment with an account set to an accounts receivables account eZ Account Import will receive an error from QuickBooks specifying that the account must be an accounts payable account.
|
| Can I split a transaction?
|
|
Yes. eZ Account Import supports splitting of transactions and allows you select
transactions from undeposited funds to mark as deposited.
|
|
Do you support VAT?
|
|
Yes. You may select whether VAT was included in the transactions that you
are importing into QuickBooks. |
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|
| Do you support VAT?
|
| Yes. You may select whether VAT was included in the transactions that you
are importing into QuickBooks. |
| Am I required to import all transactions in an internet banking download file?
|
| No. You will be shown all the transactions in the download file and may select which transactions to import into QuickBooks®.
|
|
Do you supoprt CSV and XLS files? |
Yes we support import from CSV or XLS files. However, the files should be
formatted as the following:
|
Column 1 |
Date of Transaction
|
|
Column 2 |
Amount (with debits being negative and credits positive)
|
|
Column 3 |
Check Number (may be blank or empty) |
|
Column 4 |
transaction Description (used for mapping transactions to QuickBooks Payees and
Accounts) |
|
What do the different statuses mean for the Import File Table?
|
The statuses are explained below:
| Unmatched |
The transaction was compared against the data in QuickBooks® and there was not a transaction with the same amount within a week of each other and with the same check number (or one having a blank number). |
| Matched |
The transaction was compared against the data in QuickBooks® and there was a transaction with the same amount, within a week of each other and with the same check number (or one having a blank number). |
| Imported |
The transaction was successfully imported by eZ Account Import into QuickBooks. |
| Error |
During the importing of the transaction, there was an error with the data in the transaction. |
|
| Can a matched transaction be imported?
|
| Yes. The matching is purely done to help prevent duplicate entries in QuickBooks®. You may still select it for import. Note: A warning message will be shown to ensure the transaction wasn’t accidentally selected, but you may continue to import.
|
| If I import a transaction and later decide I should not have imported it, can I remove the transaction?
|
| Through QuickBooks you may void the transaction. Please refer to QuickBooks help on how to void a transaction.
|
| How do I know whether the transactions were all imported?
|
| After clicking the Add to QuickBooks button, a dialog box opens specifying the number of transactions attempted to be imported, the number successful imports and the number with errors. Clicking the Status column will sort the transactions in order of status. This is helpful for finding the transactions with errors.
|
| How does the transaction get labeled as an error?
|
| eZ Credit Card Import will verify that the required data is present before attempting
to import the transaction. If some data is missing, it will label the transaction
as an error. Otherwise, the transaction will be attempted to be added to QuickBooks®.
QuickBooks® will verify that the data is correct.
|
| Can I split a transaction?
|
| No. eZ Credit Card Import does not support splitting of transactions. If you need to split a transaction, we suggest you import the transaction into QuickBooks through eZ Account Import without a split and then go into QuickBooks® directly to split the transaction.
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